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Most Helpful Customer Reviews
50 of 52 found the following review helpful:
 Very Unhappy and Seeking Refund May 10, 2006
By D.A.G.
I was trying to save a little money so I went with the Variflex/Quick Shade brand. It ended up costing me a lot more because now I have to go out and purchase another more expensive canopy that will hold up under normal use. As for this product, the plastic holding the main crossbars across the top broke in two places by the time I had used the product 3 times (I think the first break happened the first day we used it). The 4th and last time I used the product, we had to tape the crossbars together in the middle so they wouldn't fall on our heads and the top of the canopy was flaccid and waving around in the wind.
But that's not all... there's already a hole in the canopy fabric, the bag tore and the zipper came completely off. I contacted the company by email 2 days ago because there is a 2 year warranty, but I haven't had a response yet.
10 of 10 found the following review helpful:
Tent fell apart during an Orlando quick rain shower Nov 26, 2006
By K. Adams
Purchased Variflex Compact Recreational 10 x 10 Quik Shade Instant Canopy to use at my son's birthday party. The tent was easy to set up with my husband's assistance. However, the tent did not make it to the party. The tent did not even last 1/2 hour once it assembled.
I live in Orlando. Unfortunately, we had a rain storm which blew in & out in less than 10 minutes. There was not enough time for us to close the tent down. The tent metal assembly poles & frame are not strong to withstand even a light rain storm. The poles and frame bent beyond repair and one area broke entirely. Luckily I had some beach umbrella's to put out for our guests, since it was hot in the 90's & sun came out right after the rain.
I would not buy again. Looked like a great product, I was disappointed with how flimsy it really was once assembled.
12 of 13 found the following review helpful:
Interrogated by the warranty company. Don't buy any of the "consumer" products from Variflex/QuikShade!!! Oct 25, 2006
By 9fourteen
I bought the 12 x 12 Recreational canopy several months ago. The VERY thin bag tore within 2 uses, and the wheels locked, wore down, and failed on the the very first use. The whole thing is garbage now.
One of the plastic caps that connect the roof supports broke on the 2nd or 3rd use, so I used a very small bungee to wrap around it to keep it together, but a support from another corner had bent...just bent it back, but there was a crease in it....and a second cap broke, needing a bungee too. Additionally, the accordion section bent in and broke some connectors, causing the walls to bow in.
I called the number on the label stuck to the frame, and the first lady was very helpful. She walked me through what I needed, offered to send me an entire accordion piece to use for parts and the cap I needed. I called back later to ask if the bag was under warranty, and it was, so they added it. I called a third time to tell them about the second cap and the torn top... I got interrogated by a woman, Kathleen I think, and she kept insisting that this was wind damage that is not covered in the warranty. She asked "So you had some wind damage and you just need me to add these parts you need?" I said "Yeah, I need..." She stopped me and said "The warranty doesn't cover wind damage" "I said well that's not what it was" "So you first said it was wind damage and now you're trying to say it's not?" I had to explain that "NO, I didn't FIRST say it was wind damage, as this is not my first call to your company" "Well, that's what you just told me on this call" "Fine" I said "It's not wind damage, I didn't pay attention to the way you asked the question." She asked if I have ever had it up outdoors (duh!)... if there has ever been wind outside (duh!) I said I don't put this up near tornado's, but yes I put it up outside and I anchor the legs to the ground...she said "this is not meant to be a permanent structure"... She was driving me nuts!...I said, "It's not, it's temporary, we set it up, go motocrossing, and when we're done we pack it up and put it away"...She says "Ahhhh, so you leave the unit unattended and have no idea that wind has cause the damage"..."I said, we don't ALL motocross, some people stay in the pit"...she says "So, when there's wind these "people" take the canopy down for you then?" "So why didn't you tell anyone about these parts the first time? How did you not know you needed them?" "Honestly, I was going from memory, I didn't have the canopy open and I hadn't used it in some time, so I was going from memory, I have since opened it and discovered that I missed some parts" She was a pain in the you know what. Ultimately they figured that it would be cheaper to send me a completely new unit than to send me parts. It's on it's way, but I think that I'm going to return it to the store to buy and EZ-UP or a commercial/professional model.
The original order was wrong BTW as the nightmare customer "service" agent pointed out. The accordion piece was not on the order...and that was another nightmare discussion with that woman! They have an official name for that piece or pieces, and I forget what they called it, but she kept asking me if that's the piece I needed, using their official name. I kept telling her I have no idea what that part name was, but if it's what I'm calling the "accordion" that is on each of the four sides then yes...but she kept repeating the name of the part and demanding that I confirm that it was the part I needed...what a difficult woman she really was! I, at one point addressed her as "Counselor" and later as "your honor", and I let her know that she was stressing me out with her interrogations.
I previously had an EZ-UP... I was happy with that;
7 of 8 found the following review helpful:
 Great shade Nov 13, 2006
By Peter D.
I use this shade for work, and take it up and down several times a week during the winter to shelter my tools and van access on the jobsite from rain. Does what it should, and works like I would expect.
I wish they were easier to set up solo, but then none of them are. I've had this particular brand for about eight months and between work and personal use, it's seen a lot of use and I would definately buy again.
4 of 4 found the following review helpful:
The Bravo is NOT heavy duty Jun 13, 2007
By Carolyn Holmes
"wooleeacre"
After waiting for 6 weeks for the EZ-UP brand, I finally ordered the Bravo Canopy, based on the Description "Heavy Duty Frame". When I received the order, the box did not represent the item too well. Upon unpacking the canopy and putting it up, I find the frame is a thin walled, smaller tubing than the brands walmart, and kmart and lowes carry. Additionally, it was already flexing at the joint on the legs. It was CLEARLY not heavy duty at all. I am returning the item. I shopped every canopy I could find, and base on the manufacturers description I chose the most appropiate item for my purpose. I was very disappointed.
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